Tours Administrator
The Tours Administrator supports the smooth delivery of Zealandia Te Māra a Tāne’s seven-day tours operation by providing accurate booking administration, responsive customer service, and practical operational support. The role is permanent for 32 hours per week, on a Sunday to Thursday roster.
To be successful in this role you will be detail oriented and highly organised with the ability to manage competing priorities, thrive on exceptional customer service, be a team player and an excellent communicator.
Key responsibilities include:
- Managing the Tours inbox and responding promptly and professionally to customer enquiries by phone and email.
- Processing and maintaining public, private and trade tour bookings, including payments, cancellations, waitlists, late changes and refunds.
- Supporting daily operational readiness, including equipment, supplies, coordination on cruise days, and monitoring tour reports.
- Keeping guides and internal teams informed through clear operational updates, the Weekly Tours Newsletter and team meeting minutes.
- Helping fill roster gaps and coordinating guide and night guide assistant training administration.
- Contributing to projects and continuous improvement, including equipment maintenance, online learning administration and Guide Website updates.
- Providing regular Sunday coverage for customer enquiries, equipment charging and shared operational duties.
You can find a copy of the full role description below.
He aha i mahi ai ki a mātou? | Why work for us?
Zealandia Te Māra a Tāne is a not-for-profit organisation that has transformed nature in Wellington. We have a 500-year vision of restoration, and by joining our team you will become part of a group of people who are committed to creating real change. We have an incredible team culture, with outstanding staff and volunteer satisfaction results.
We also have a number of perks that make Zealandia a great place to work;
- Be welcomed into the Zealandia community through a mihi whakatau, where colleagues and whānau come together to celebrate your arrival.
- Receive a complimentary Zealandia membership (including family membership and tour benefits).
- Receive staff discounts at our shop and onsite café.
- Grow your confidence in te reo Māori and tikanga Māori through free learning opportunities.
- Access free KiwiSaver advice and support through Generate.
- Connect with colleagues through staff walks, talks, learning sessions and social events throughout the year.
- Build your skills through training, workshops and professional development opportunities.
- Enjoy free staff parking in our overflow car park.
- Access free and confidential support through our Employee Assistance Programme (EAP).
- Enjoy access to one of the world's best settings for walking meetings.
Me pēhea te tuku tono | How to apply.
Use the “Apply” button on this page.
Please provide:
- a 1-page cover letter telling us why you will be great for this role, answering these questions:
- This role requires a keen eye for detail, the ability to think holistically, maintain accurate records, and ensuring important tasks don't fall through the cracks. How do you stay organised and maintain attention to detail when managing multiple requests at once?
- This is a hands-on, office-based administration role focused on supporting the Tours team, rather than a visitor-facing role. What appeals to you about working in this type of position?
- Do you have the legal right to work in New Zealand? Please briefly outline your current work status.
- This role follows a Sunday-to-Thursday roster. Are you available to work Sundays?
- A current CV that reflects your relevant work experience and shows that you meet the specifications outlined in the role description.
At Zealandia Te Māra a Tāne we are committed to creating an inclusive workplace where everyone can thrive and we welcome applications from people of all backgrounds, identities, abilities, and experiences.
We are committed to providing an inclusive and accessible candidate experience if you require support during any stage of the recruitment process, please let us know so we can work with what you need.
We know great candidates don't always meet every requirement listed. If you're excited about the role, we'd love to hear from you.
Applicants for this position should have NZ residency or a valid NZ work visa. The successful applicant will be required to complete satisfactory pre-employment checks, which may include reference, identity and criminal history verification relevant to the role.
Please email Kristine.fix@visitzealandia.com or for any questions about this role.
Closing date 1 Nov 2026
We will be reviewing applications as they are received and may progress candidates prior to the closing date.
